Shipping + Returns
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@priorityhometesting.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@priorityhometesting.com and send your item to:
P.O. Box 7844
Beaumont, TX 77726,
United States
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to:
P.O. Box 7844 Beaumont, TX 77726, United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
SHIPPING
Orders with standard shipping typically ship within 2-3 business days after being placed. All orders placed between 11:01am EST on Fridays and 11:59pm EST on Sundays will be processed on the next business day.
Weekends and holidays are excluded from processing and shipping times, so please account for non-business days when choosing your shipping method. You will receive an email with tracking information when your order has been shipped.
WHAT DO YOU CHARGE FOR STANDARD SHIPPING?
Ground Shipping is a flat rate of $xx, and FREE shipping on orders over $xx shipped within United States (or not). All domestic orders are shipped via USPS First Class Mail unless requested by the customer at the time of purchase by choosing from our different options such as USPS Priority, or Priority Express, or by selecting a different shipping carrier such as Fedex, UPS.
ONCE I'VE PLACED MY ORDER, HOW LONG WILL IT TAKE TO ARRIVE?
The estimated delivery times after an order has been processed are as follows:
USPS First Class Mail: 3-7 business days from ship date.
USPS Priority Mail: 2-4 business days from ship date.
You will be emailed a tracking number once your order has been shipped, allowing you to track your package progress and obtain a scheduled delivery date. Expedited orders via UPS will arrive within the number of business days designated by your shipping selection. To determine shipping days, begin with the first business day after your order is shipped. Orders placed before 11 a.m. EST (8 a.m. PST) will be shipped out the same day. Orders placed after 11 a.m. EST (8 a.m. PST) will be processed and shipped the following day.
For example, a 3 Day Shipping order placed on Monday after 11 a.m. EST (8 a.m. PST) will be processed and shipped out on Tuesday. Wednesday will be the first day of shipping, and it will arrive on the third day, Friday. If you have any questions, send us an email to info@priorityhometesting.com All orders will be delivered Monday-Saturday if shipped via USPS. UPS orders will not be delivered on Saturdays, Sundays, or Holidays. The day your order is processed and shipped is not counted as a day in transit. Delivery time depends on the shipping method you select. Orders shipping to Alaska, Hawaii, and Puerto Rico sometimes can't take a couple of days more.
HOW CAN I TRACK MY ORDER?
Once your order has shipped, you will be emailed a tracking number, please allow at least 24 hours for information display correctly. Tracking will be available the day after your order is shipped out. If your order is shipped via UPS, you will be provided an estimated delivery date when you track the package atfedex.com. If your order is shipped via USPS, you can view the progress by tracking your package at usps.com.
HOW DO I CHANGE MY SHIPPING ADDRESS ONCE MY ORDER IS PLACED?
If you have entered an incorrect shipping address, please send us an email to xxxx as soon as possible so that we can correct your address. Once your package has shipped we won't be able to change the address.
HOW ABOUT REFUSED OR UNDELIVERABLE PACKAGES?
Refused or undeliverable packages are subject to return shipping costs that vary by shipping method used in the original order. Want to reship a refused or undeliverable package? The new shipping costs depend on which new shipping method you choose. If you would like to cancel an order that has been returned to us, you will be responsible for return shipping costs and a 15% restocking fee will be deducted from your refund to cover the cost of processing your order. We reserve the right to void or refund a payment for any order at any time for any reason. Please email us at xxx if you have any questions or concerns.
BACKORDER SHIPPING
You will be charged shipping and handling only once. There are no additional shipping charges for backordered items that ship separately from the original order. Backordered items are sent via Ground shipping.
NOTE: WE ARE NOT RESPONSIBLE for any packages lost, stolen or delayed by the United States Postal Service. By purchasing on www. you agree to these terms. Credit card processing may take 1 to 2 business days. All purchases are subject to verification with the financial institution and/or card holder, which may take up to 5 business days for approval. If there is an unexpected delay, you will be notified via email or phone.